Privacy Policy: Michelle Quinn | Cypherra®

Summary

We respect your privacy and collect only what’s needed to deliver our services – such as your name, email address, payment details, and session logistics.

We do not collect or store medical or health records.

Session recordings or transcripts may be created using secure tools (e.g. Zoom, Fireflies.ai, Voxer) strictly for service delivery.

Your data is never used to train AI systems.

We don’t share your information without your written consent unless required by law.

You can unsubscribe from emails at any time.

Cypherra® | Michelle Quinn respects your privacy and is committed to protecting your personal information.

Effective 1 December 2025

1. Who We Are
This Privacy Policy explains how Cypherra® | Michelle Quinn (“Cypherra®”, “we”, “us”, or “our”) collects, uses, stores, and protects personal information.

Business details:
Cypherra® | Michelle Quinn
PO Box 112, Kilsyth VIC 3137, Australia
Email: info@cypherra.com
Websites: cypherra.com / michelleaquinn.com / michellequinn.au / phoenixwellness.com.au

2. Scope of This Policy
This Privacy Policy applies to website visitors, subscribers, clients, and any interaction with Cypherra® online or offline.

3. Personal Information We Collect
We may collect:
– name and contact details
– email address
– billing and payment information (processed by third-party providers)
– appointment history and scheduling details
– communications, session notes, summaries, or transcripts created for service delivery
– website usage data

We do not collect or store medical, health, or psychological records.

4. How and Why We Use Your Information
We use personal information to deliver services, manage administration and payments, communicate with you, improve services, and meet legal obligations.

5. Session Recordings, Notes & Transcripts
Sessions may be recorded or transcribed using tools such as Zoom, Fireflies.ai, or Voxer solely for service delivery. These are not used for marketing or AI training.

6. Use of AI and Data Protection
AI tools may be used only for transcription or internal service support. Personal data is never used to train AI models.

7. Website Interactions and Comments
Website interactions may collect IP address, browser information, and metadata for security and spam detection.

8. Cookies and Analytics
Cookies and analytics tools may be used to improve website performance. You may disable cookies in your browser settings.

9. Embedded Content and External Links
Embedded content behaves as if you visited the third-party site directly. We are not responsible for third-party privacy practices.

10. Email Communications
You may unsubscribe from emails at any time via the unsubscribe link or by emailing info@cypherra.com.

11. Disclosure of Information
Information is not disclosed without consent unless required by law or necessary to deliver services.

12. Payment Processing
Payments are processed by third-party providers. Cypherra® does not store full payment details.

13. Data Retention
Information is retained only as long as reasonably necessary for service delivery or legal obligations.

14. Your Rights
You may request access to, correction, or deletion of your personal information, subject to legal obligations.

15. Data Security
Reasonable safeguards are in place to protect personal information.

16. Age of Use
Our services are intended for individuals aged 18 years or older.

17. Changes to This Policy
This policy may be updated from time to time. Continued use constitutes acceptance.

18. Contact Us
Cypherra® | Michelle Quinn
PO Box 112, Kilsyth VIC 3137, Australia
Email: info@cypherra.com